Ladies Versatile Casual Elegant Dress
Ladies Versatile Casual Elegant Dress
Contact Us
Where to reach us
service@koplyu.com
Monday to Friday, 08:00–17:00 ET
Saturday, 10:00–16:00 ET
Sunday, closed
Please contact us before sending anything back, so we can tell you whether a return is even needed — most sizing and damage problems are solved without one.
Shipping & Returns
1. Shipping time
Our standard shipping time is 2–5 business days (Monday–Friday) from the date your order is placed, which consists of two stages:
Processing time: 1–2 business days
This includes order confirmation, quality checks, and packing. Orders are prepared by our fulfilment partners and dispatched from our international shipping hub.
Delivery time: 2–5 business days
Delivery time covers the period from our shipping hub to your doorstep and is the same for every country we ship to.
Carriers by destination
Every order ships free and fully tracked, and is delivered by the national postal service of your country:
- United States — USPS
- Canada — Canada Post
- Australia — Australia Post
- New Zealand — NZ Post
- Ireland — An Post
- Switzerland — Swiss Post
The carrier for your country is also shown on every product page and in your dispatch email. These are the countries we currently ship to.
Shipping is free on every order, and no taxes or duties are added at checkout for US orders: the price you see is the price you pay.
Every order ships with tracking. You'll receive a tracking link by email the moment your order is dispatched, and you can follow it at any time on our Track your order page. It can take 1–3 business days for tracking to show its first scan.
To avoid delivery issues, please double-check your shipping address before placing your order. If you spot an error, contact us within 6 hours so we can correct it before dispatch. We cannot change the shipping address after the order has been dispatched.
2. Providing the correct shipping address
Customers are fully responsible for entering the correct shipping address at checkout. A reminder to double-check this information is shown on the thank you page and in the order confirmation email.
If the address provided is incorrect and the parcel is:
- Delivered to that incorrect address: No refund or free reshipment can be offered.
- Returned to sender: A reshipment can be arranged for a reshipment fee. Alternatively, a refund may be offered minus the original shipping costs, which are non-refundable.
If the address provided was correct but the parcel was returned due to courier error (e.g., undeliverable despite correct information), we will reship the item at no additional cost.
3. Failed delivery or unclaimed packages
If a parcel is returned to us because the customer did not collect it or refused delivery, we can offer:
- Reshipment to the correct address for a reshipment fee.
- A refund, minus the original shipping costs (non-refundable). There is no restocking fee.
To be eligible for a reshipment or refund, the customer must contact us within 30 days of the original delivery or return attempt. Beyond this window, we cannot guarantee resolution.
4. Reshipment fee structure
US Order TotalUS Reship FeeUnder $45$6.99Over $45$05. Lost or misdelivered orders
If a parcel is marked as “delivered” but not received, customers must notify us within 5 days of the delivery scan so that we can file a claim with the carrier within their deadline. We will ask the customer to:
- Verify the shipping address.
- Check with neighbors, household members, and the local post office.
- Confirm that the parcel was not left at a pickup point.
If the address was correct and the item is not recovered within 5 days, we will reship the item free of charge. If the customer entered an incorrect address, we may offer reshipment for a reshipment fee or a refund minus costs already incurred.
6. Tracking stalled or lost in transit
If tracking shows no movement for 10 or more days, we will reship the item automatically at no cost. If the customer does not want a reshipment, we will cancel the reshipment and instead offer either:
- Reshipment plus a 10% refund.
- A full refund.
Questions about this policy?
Email service@koplyu.com. We answer Monday to Friday 08:00–17:00 ET, Saturday 10:00–16:00 ET (closed Sunday). You can also use our contact page.
Description
Shipping Info
SHIPPING INFO
Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
（Brazil，India，Polynesia，Serbia，Cambodia（Kampuchea），Reunion，Brunei，Iceland ）
We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Processing
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Shipping
You can enjoy free shipping for orders over $69. Where available, you can opt for Express Shipping for an additional fee（ $29 for express shipping）.
Important Note
When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.
Delivery times vary depending on your shipping destination:
Order Status
Once your order is placed, we will update you on your order status by email.
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Shipping Confirmation
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment
Returns & Exchanges
Returns & Exchanges & Cancellation
Order Cancellation
Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at service@marialady.com. Your order cannot be canceled once it has been shipped.
Returns
We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:
Returns Policy
If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.
The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.
Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns
Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
You will be responsible for any return shipping cost.
Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.
- If a return item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.
We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:
Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at service@marialady.com. Indicate which item(s) you would like to return and the reason.
Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.
-
Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.
Drop off your package at your local post office.Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.
Exchanges
If you would like to exchange an item, Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste. service@marialady.com.
SHIPPING INFO
Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
（Brazil，India，Polynesia，Serbia，Cambodia（Kampuchea），Reunion，Brunei，Iceland ）
We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Processing
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Shipping
You can enjoy free shipping for orders over $69. Where available, you can opt for Express Shipping for an additional fee（ $29 for express shipping）.
Important Note
When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.
Delivery times vary depending on your shipping destination:
Order Status
Once your order is placed, we will update you on your order status by email.
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Shipping Confirmation
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment
Returns & Exchanges & Cancellation
Order Cancellation
Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at service@marialady.com. Your order cannot be canceled once it has been shipped.
Returns
We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:
Returns Policy
If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.
The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.
Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns
Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
You will be responsible for any return shipping cost.
Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.
- If a return item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.
We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:
Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at service@marialady.com. Indicate which item(s) you would like to return and the reason.
Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.
-
Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.
Drop off your package at your local post office.Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.
Exchanges
If you would like to exchange an item, Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste. service@marialady.com.
Size Guide
Ladies Versatile Casual Elegant Dress — find your perfect fit. Our sizes follow US sizing (with UK & EU conversions below). This style is cut for a regular, true-to-size fit. If you are between sizes or prefer a looser fit, we recommend sizing up.
| Size | US | UK | EU |
|---|---|---|---|
| S | 4-6 | 8-10 | 36-38 |
| M | 8-10 | 12-14 | 40-42 |
| L | 12-14 | 16-18 | 44-46 |
| XL | 16-18 | 20-22 | 48-50 |
| 2XL | 20-22 | 24-26 | 52-54 |
| 3XL | 24-26 | 28-30 | 56-58 |
| 4XL | 28-30 | 32-34 | 60-62 |
| 5XL | 32-34 | 36-38 | 64-66 |
↔ Swipe horizontally to see all sizes
How to measure: Compare your usual US size with the UK / EU equivalents above.
